Prostavol Return/Exchange Policy
At Prostavol we want you to be completely satisfied with each order. To make your experience stress free, we have made returning or exchanging products easy. We are proud to back each order with a 90-Day Money Back Guarantee and a 90-Day Exchange Guarantee. Return the empty and unused portion of your product purchased through Prostavol within 90-days of your order date for a full refund of the product price. Please note that you need to retain and ship back all bottles if you want to receive a full refund of the product price.
Return and Exchange Procedures:
1. Refunds/Exchanges: Simply contact our customer support center via e-mail at firstname.lastname@example.org, or call us at 1-800-793-4511, M – F 8AM – 8PM EST, Sat 8AM – 1PM EST, for a Return Merchandise Authorization Number (RMA#) or an Exchange Merchandise Number (EMA#) and the return address.
2. For fastest processing, please return both the empty and unused portion of your product, the original invoice and your RMA# or EMA#. If you are electing to exchange your return for another product, sold through Prostavol, of equal or lesser value, please indicate which product(s) you are requesting in your return.
3. Refunds: All refunds will be issued based on the number of bottles for a specific item is returned. As an example, if 3 bottles of item A is purchased and only 2 bottles are returned for a refund, a pro-rata refund of 2/3 of the purchase price will be issued. Refunds are issued in the order of the lower priced add on item first.
4. Exchange Program: We are happy to offer a 90-days exchange program where you can return a product and request that we send you a different Prostavol product of equal or lesser value with free shipping. All exchanges are deemed final sale.
5. Return Postage: It is important to note that return postage is the responsibility of the customer. We highly recommend using delivery confirmation to avoid any delays. All packages returned “Refused / Return To Sender” or undeliverable will be refunded the cost of the product minus the order shipping fee as well as the fee incurred by refusal of the package, a minimum fee of fifteen ($15) dollars.
6. Return By Date: All returns and exchanges must be received at our facility within 90-days from your order date. All charges (excluding shipping and processing fees) are fully refundable 1 year from the order date. Exchange requests must be received at our facility within 90-days from the order date.
7. Opened/Empty Returns: Product may only be returned as open or empty if adequate time has passed to consume the product as directed on the label. As an example, we will not accept a six-month supply of empty or opened product containers after only two or three months.
8. All refunds will be processed to the original form of payment within 72 hours of receiving the package. Please allow up to 5 days for your bank to process the refund. We cannot issue refunds to a card other than the one used to place the order.